My payment is pending.
Open the transaction in your workspace and check its status. While the result is uncertain, do not request another payment. If the status does not resolve, contact support with the reference.
Help
Need a hand?
Find the right next step for your account, a link or a payment. Contact us if the issue continues.
A question about your account?
Open a request in your workspace to keep track of the conversation. If you cannot access your account, email hey@blaya.app.
What’s happening?
My customer cannot pay through the link.
Check the address sent and the request’s status: an expired, cancelled or already paid request cannot be paid again. If needed, prepare a new request in your workspace.
I need a receipt or invoice.
A receipt can be requested after payment confirmation. It does not replace an invoice: contact the receiving business for an invoice.
I want to request a refund.
Customer: contact the business you paid. Business: open the payment in your activity and check the available actions. A refund still requires provider confirmation.
What about phone payments?
The new Tap to Pay experience is in development. Supported devices and activation steps will be specified once the integration is qualified.
Explore the planned experience ↗Need to talk?
Tell us your question. We’ll point you in the right direction.