Blaya.
Find the right next step
Pending payment, verification, deadlines or claims: practical next steps.
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My payment is pending
Open the request’s timeline and read its exact status. An unknown result is reconciled with the provider; avoid creating another request for the same payment. If bank authentication is required, follow the official checkout instructions.
I need to complete verification
Open payment account verification from your workspace. Required information depends on the provider. A pending review does not mean you can already receive new payments. Never send identity documents in an ordinary support ticket or to an unverified address.
I need more time or want to report a problem
Use your transaction’s secure link before the displayed deadline. An extension and a claim are different actions: the first moves the deadline within day 30; the second opens a case and pauses an unexecuted transfer when recorded in time.
Contact support
In your workspace, Support lets you open a request and follow responses. Provide the transaction reference and relevant facts, never your password, MFA code or key. Support does not treat a sent email as read and does not independently trigger financial decisions outside the authorized workflow.